Shipping policy

Shipping Policy
Last Updated: [25/9/2026]
At [Balushi Shop], we want your order to reach you as smoothly and quickly as possible. Please review the details below regarding our shipping process.
1. Order Processing Time
All orders are processed within [PROCESSING TIME] (excluding weekends and holidays) after payment confirmation.
Orders placed on weekends or holidays will begin processing the next business day.
During peak seasons or promotional periods, processing times may be slightly longer. We'll notify you of any significant delays.
2. Shipping Methods and Delivery Timeframes
We offer the following shipping options at checkout:
Shipping Method
Estimated Delivery Time
Cost
Standard Shipping
[X-X BUSINESS DAYS]
[SHIPPING COST]
Express Shipping
[X-X BUSINESS DAYS]
[SHIPPING COST]
[Additional Method]
[X-X BUSINESS DAYS]
[SHIPPING COST]
Delivery timeframes are estimates and begin from the date of shipment, not the date the order was placed. Actual delivery times may vary based on your location and carrier performance.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.
We offer free shipping on orders over [AMOUNT], where applicable.
Any applicable customs fees, duties, or taxes for international orders are the responsibility of the customer (see Section 6).
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number and link.
Please allow [24-48 HOURS] for tracking information to update after you receive your shipping confirmation.
If you haven't received tracking information within [PROCESSING TIME] of placing your order, please contact us at [EMAIL ADDRESS].
5. Delivery Issues and Delays
We are not responsible for delays caused by the shipping carrier, customs processing, weather, or other circumstances beyond our control.
If your order is marked as delivered but you haven't received it, please check with neighbors or your local post office/carrier facility first, then contact us at [EMAIL ADDRESS] within [NUMBER] days.
If your package is lost or significantly delayed, contact us and we'll work with the carrier to investigate and find a resolution.
Please double-check your shipping address at checkout — we are not responsible for orders shipped to an incorrectly entered address, though we're happy to help redirect where possible.
6. International Shipping
We currently ship to [LIST OF COUNTRIES/REGIONS, or "select international destinations"].
International orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
International delivery times may vary due to customs processing and are estimated at [X-X BUSINESS DAYS].
We are not responsible for delays caused by customs clearance.
7. Contact Us
If you have any questions about your shipment or this policy, please reach out to us at:
[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]