Refund policy

Return and Refund Policy
Last Updated: [25/9/2026]
At [Balushi Shop], your satisfaction matters to us. If you're not completely happy with your purchase, please review our return and refund guidelines below.
1. Return Eligibility
To be eligible for a return, your item must meet the following criteria:
The item must be unused, unworn, and in its original condition
The item must be in its original packaging with all tags attached
You must have proof of purchase (order confirmation or receipt)
The item must not fall under our list of non-returnable items (see Section 6)
We reserve the right to refuse a return that does not meet these criteria.
2. Return Timeframe
You have [X DAYS] from the date of delivery to initiate a return.
Return requests made after this window will not be accepted, except in cases of damaged or defective items (see Section 5).
To start a return, contact us at [EMAIL ADDRESS] with your order number and reason for return.
3. Refund Process and Timing
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within [REFUND PROCESSING TIME].
Please note that it may take additional time for your bank or credit card company to reflect the refund on your statement.
Original shipping charges are non-refundable, unless the return is due to our error or a defective product.
4. Exchanges
We're happy to offer exchanges for a different size, color, or variant, subject to availability.
To request an exchange, contact us at [EMAIL ADDRESS] within [X DAYS] of delivery.
If the item you want is unavailable, we'll offer a refund or store credit instead.
Exchanges are subject to the same eligibility criteria as returns (see Section 1).
5. Damaged or Defective Products
If you receive a damaged or defective item, please contact us within [X DAYS] of delivery at [EMAIL ADDRESS] with your order number and photos of the issue.
We will offer a full refund, replacement, or exchange at no additional cost to you, depending on availability.
Please do not discard the damaged item or packaging until we've reviewed your claim, as we may request this for our investigation.
6. Non-Returnable Items
The following items are not eligible for return or exchange:
Sale or clearance items (marked as final sale)
Personalized or custom-made products
Perishable goods
Gift cards
Items marked as non-returnable on the product page
If you're unsure whether an item is eligible, please contact us before initiating a return.
7. Return Shipping Costs
Customers are responsible for return shipping costs, unless the return is due to our error, a defective item, or damage during transit.
We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in transit back to us.
For approved returns due to our error, we will provide a prepaid shipping label or reimburse reasonable shipping costs.
8. Contact Us
If you have any questions about our Return and Refund Policy, please reach out to us at:
[STORE NAME]
Email: [EMAIL ADDRESS]
Address: [BUSINESS ADDRESS]